Conditions of Sale
All electronic sales carried out by DPM Fashion SA, owner of the www.poloclassic.com brand, with registered offices in Viale Serfontana, Centro Corona, CH-6837 Morbio Inferiore (Switzerland), will be liable to the terms and conditions specified below: 1. Purchase orders and entry of sales contract 1.1 The online purchase and sale procedure will be carried out on receipt by DPM Fashion SA of the online purchase order of the item or items chosen by the Customer on the www.poloclassic.com website. 1.2 Placing an order online implies the Customer’s full knowledge and approval of the terms and conditions of sale stated herein. The Customer, furthermore, agrees to receiving all further communication from DPM Fashion SA. 1.3 The Customer agrees to printing and storing the Terms and Conditions of Sale herein, which he/she has already read before placing any online orders. 1.4 On forming the purchase contract and on payment of all goods, DPM Fashion SA will ship the ordered items according to the General Terms and Conditions herein. 1.5 On receiving the purchase order, DPM Fashion SA will send the Customer and email message to the address provided summarizing all order details. The Customer will be asigned a “Customer Order Number” which will have to be used in case of further communication. This electronic message is not to be mistaken for an order confirmation, as the contract is fully entered as soon as the purchase order is placed. 1.6 By entering a purchase order the Customer confirms that he/she is above 18. 2. Partial Delivery 2.1 On receiving a purchase order, DPM Fashion SA will check actual stock availability of the items requested and compliance with all “internal order processing requirements” to complete contract. 2.2 DPM Fashion SA is expressly authorized to proceed to partial delivery of ordered items according to stock availability and in compliance with the requirements above. It is granted that the Customer will owe payment for the items ordered according to the items and quantity delivered in compliance with agreed terms. 2.3 In this event, DPM Fashion SA has the right to withdraw from the agreement with relation to the unprocessed part of the order without any obligations to refund the Customer for any damage or other indemnity claimed. 3 Item delivery 3.1 The delivery times listed on www.poloclassic.com are approximate and can by no means be considered binding for DPM Fashion Ltd. 3.2 Only carriers in charge with delivery services will be chargeable for late deliveries and/or any other delays or similar events related to item delivery. In the event of the above mentioned situations, the Customer agrees not to claim any refund and/or return from DPM Fashion Ltd. 3.3 On delivery by the carrier, the Customer is to check the delivered goods and make sure that the sealing device or id tag are intact. Otherwise, he/she must post immediate and justified notification and claims to both the carrier and via registered post to DPM Fashion SA within 3 (three) business days from delivery. 3.4 If the items delivered do not match fo type and quality the ones described in the delivery note, the Customer must post a complaint within 10 (ten) days from delivery, otherwise complaints will no longer be eligible. 4 Retail price and payment 4.1 All the retail prices published on www.poloclassic.com include tax and do not include shipping/delivery/customs charges. 4.2 The Customer will carry out payment transactions via “Credit Card”. 5. Right of Withdrawal (“Moneyback” guarantee) 5.1 The Customer has the right to withdraw from the purchase contract for any reason whatsoever with no obligation to provide explanations nor to pay any penalties whatsoever except for the cases below. 5.2 In order to excercise the right above, the Customer must notify DPM Fashion SA by filling in the specific on-line form within 10 business days from receipt. 5.3 On receipt of the above withdrawal request, the Customer Service at www.poloclassic.com will provide the Customer with all the information required to return ordered items, which must be returned to DPM Fashion SA within 10 working days from authorization to withdraw. 5.4 However, the right to withdraw is subject to the terms below: - the right to withdraw is applied to whole single items purchased, the Customer cannot excercise his/her right to withdraw from only part of the items purchased; - the purchased items must be returned in like-new conditions, with original guarantee seal devices, intact id label and packaging. - all delivery charges for returned items are on the Customer; - the Customer is liable for delivery of returned items until they have been officially received and rgistered by DPM Fashion SA stockhouse; - DPM Fashion SA is not liable for any damage or theft/loss of returned items in case of uninsured posting/shipping; - on receipt of returned items the DPM Fashion SA stockhouse will examine the returned items packaging for any damage or tampering not due to shipping/delivery. Should the packaging result as being ruined, DPM Fashion SA will deduct a maximum 10% from refund to repair original packaging. 5.5 Without exclusion to any expenses required to repair identified damages, DPM Fashion SA will refund the whole amount paid by the Customer within 14 days from receipt of returned items, via transer procedure on the credit card used for payment. 5.6 The right of withdrawal will wholly cease if the items returned do not feature the RMA (Return Merchandise Authorization) code or are not returned in their like-new condition (intact guarantee seal devices and/or packaging contents) or should DPM Fashion SA identify: - the items as missing their original packaging; - the items as missing important elements (trademarks, labels, guarantee seal devices, etc.) - damages to the items due to causes other than delivery or shipping. 5.7 In case of loss of the right of withdrawl, DPM Fashion SA will make sure the buyer is given back the purchased item charging him/her the expense of the shipping. 6. Safeguard of personal data 6.1 In order to efficiently fulfil the obligations deriving from the sales contract with the client, it is necessary on the part of this latter to provide his/her personal data. 6.2 The processing of the personal data will take place in complete respect of the client’s rights, especially his/her privacy. This process functions fully in accordance with the current laws, rules and regulations of the Swiss Confederation. 6.3 The personal data given by the client during the acceptance of the present sales conditions, when the purchase is made online, will be processed by DPM Fashion SA electronically, thus guaranteeing the complete respect of the client’s privacy. 6.4 The personal data given by the client will be used by DPM Fashion SA with the only aim of proceeding in the commercial transaction. This personal data will not be disclosed to third parties or publicised in any way. 7. Claims 7.1 All possible claims have to be addressed to: DPM Fashion SA Viale Serfonatana, Centro Corona, CH- 6837 Morbio Inferiore (Svizzera) 8. Applicable laws and competent court 8.1 The sale contract between the client and DPM Fashion Ltd. is considered concluded in the Swiss Confederation and therefore complies to the current laws of the Swiss Confederation. 8.2 For any controversy regarding the validity, interpretation or carry-out of the sale contract, the only competent court will be the Court of Mendrisio (Switzerland).